Notable features ideated through design thinking"
Communicating Vehicle Status
Zipcar fleet team used to create, manage and track tickets all in one tab. I introduced new tabs and new status options to better communicate the progress and responsibility of the ticket. Now, the fleet team will create tickets to assign and schedule in the Open Tab. They will regularly monitor ongoing tickets in the "Review" tab that need a final approval or escalation to a supply chain service location or requires a cleaning vendor. The Service Location tab will organize all vehicles out of service for repairs, often have a longer down time than vehicles with quick tasks in the field.